Hi, sometime last year I was overpaid on my housing benefit due to an error on the UC admin side rather than my own error. I informed them of the overpayment and they sent me a document stating how much I was to repay which has resulted in me being in debt of several thousand. They take a certain amount each month out of my UC as part of the repayment.
Since then they have stopped my housing benefit altogether, rather than adjusting for the correct figure. I have been asked to bring in numerous documents to prove what rent I am paying and that I am indeed the rightful tenant of the flat, but this has so far not got any results. This has been ongoing for almost a year, and every time I have phoned UC they say they will escalate higher up the chain but so far there has been no resolution, and I haven't been able to get straight answers as to why my HB has been stopped or even if I still definitely have a live claim.
Any advice appreciated.
Since then they have stopped my housing benefit altogether, rather than adjusting for the correct figure. I have been asked to bring in numerous documents to prove what rent I am paying and that I am indeed the rightful tenant of the flat, but this has so far not got any results. This has been ongoing for almost a year, and every time I have phoned UC they say they will escalate higher up the chain but so far there has been no resolution, and I haven't been able to get straight answers as to why my HB has been stopped or even if I still definitely have a live claim.
Any advice appreciated.