After giving up our business to care for my father who has now had his dementia diagnosed as Alzheimer's, we got carers allowance then had to end up claiming income support, as his care is 24/7 & hubby & I share this between us. We had a meeting in January at our job centre to talk things over, this lasted 10 mins. About a month after this, we signed off IS, but kept carers allowance, as Dad wanted to pay us as he doesn't like benefits (he only knew as it cost £175 for our last JCP visit, for carers, as his needs are complex & it takes two carers). He's paying us the same rate as IS - it's about all he has spare.
Two days after ending claim I get a letter from Customer Compliance saying I needed to go in for interview. I called IS, they said they'd cancel appointment as claim ended. Today another letter complaining about my "no show" at interview, I must attend next one & there are a couple of things they need to sort out about my recent claim. They won't speak to me by phone, or listen to how expensive it is to get care for this time. I've read threads about them, but exactly what are they doing??? Surely it's not impossible to talk initially over the phone about it due to my difficult situation, or am I asking too much?
Thanks if you know how they work.
Two days after ending claim I get a letter from Customer Compliance saying I needed to go in for interview. I called IS, they said they'd cancel appointment as claim ended. Today another letter complaining about my "no show" at interview, I must attend next one & there are a couple of things they need to sort out about my recent claim. They won't speak to me by phone, or listen to how expensive it is to get care for this time. I've read threads about them, but exactly what are they doing??? Surely it's not impossible to talk initially over the phone about it due to my difficult situation, or am I asking too much?
Thanks if you know how they work.