Hi all, long story so here goes.
Back in June 2015 I renewed my tax credits award, received a letter in July to state that they had different figures from mine with the RTI system, and my money would be stopped so overpayment could be clawed back, the issue was that my husband pays a personal pension and rightfully so we can deduct this, there is however no box on the renewal to show that pension has been deducted, this has gone on for years, and I always end up sending in a year of bank statements and pension contributions paid and then they tally up and realise we have not been over paid.
So I sent in a years worth of bank and pension statements and received a letter in September 2015 stating that the award had been reinstated as my mandatory consideration had ruled that the original award for 2014 to 2015 was correct. Phew I thought that's great time to get on with my life.
They never returned our bank statements nor pension statements, and I thought they were keeping them on file ready for the next time.
Yesterday I come home to a letter from tax credits telling me they are checking the very same award period 2014 to 2015 as their RTI shows our income as higher than we stated, they want me to contact them AGAIN with the info or my money will be stopped again.
Now in September I was told they had done the mandatory consideration and deemed everything was fine, so why are they asking again for the same information, the decision was made based on the statements I sent in, nothing has changed in the past since then as we are now in the future.
It was found to be right 4 months ago, finalised and now I have to go through it all again, it made me ill the first time and now I will become ill again, the worst thing is all my bank statements and pension information is still in their possession, this was sent via recorded delivery in July last year, it is what they used to confirm the pension paid.
Words cannot express how utterly drained I am feeling right now at the thought of going through the same thing again.
Why don't they just look at the computer screen and read the previous information?
Back in June 2015 I renewed my tax credits award, received a letter in July to state that they had different figures from mine with the RTI system, and my money would be stopped so overpayment could be clawed back, the issue was that my husband pays a personal pension and rightfully so we can deduct this, there is however no box on the renewal to show that pension has been deducted, this has gone on for years, and I always end up sending in a year of bank statements and pension contributions paid and then they tally up and realise we have not been over paid.
So I sent in a years worth of bank and pension statements and received a letter in September 2015 stating that the award had been reinstated as my mandatory consideration had ruled that the original award for 2014 to 2015 was correct. Phew I thought that's great time to get on with my life.
They never returned our bank statements nor pension statements, and I thought they were keeping them on file ready for the next time.
Yesterday I come home to a letter from tax credits telling me they are checking the very same award period 2014 to 2015 as their RTI shows our income as higher than we stated, they want me to contact them AGAIN with the info or my money will be stopped again.
Now in September I was told they had done the mandatory consideration and deemed everything was fine, so why are they asking again for the same information, the decision was made based on the statements I sent in, nothing has changed in the past since then as we are now in the future.
It was found to be right 4 months ago, finalised and now I have to go through it all again, it made me ill the first time and now I will become ill again, the worst thing is all my bank statements and pension information is still in their possession, this was sent via recorded delivery in July last year, it is what they used to confirm the pension paid.
Words cannot express how utterly drained I am feeling right now at the thought of going through the same thing again.
Why don't they just look at the computer screen and read the previous information?