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Esa - interview question

Hi all, I'm back on behalf of my friend / neighbour.
For those that didn't see my other posts she has recently transferred from incapacity to esa wrag.
She received a letter to go to the job centre for an interview with an advisor.
At the time her husband was in hospital having surgery so she rang them and they deferred the meeting.
She is now waiting for a new appointment.
The thing is the job centre that she has to attend is about 20 miles away, and is difficult for her to get to, she has mobility problems but would need to go on the bus and struggle to walk a fair way from bus stops as no-one can give her a lift due to its location, one way traffic, no parking etc.
There is a large job centre much closer that she could get to easier or could even get a lift to as it has a big car park next to it.
Is it possible for her to change the job centre? It seems madness that she would have to put herself through so much discomfort to get to the one she has been given when there is a closer option.

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