Hello board!
I've recently had a demand for payment of £600 from the tax credit people - the supposed remains of an overpayment from a fair few years ago that we had been assured was paid in full (verbally).
We had been paying back the debt annually, capped at 10% but due to a computer error, our claim just stopped a few years ago. It re-newed itself but the claim is thought to be no longer continuous now, so the 'previous' claim must be settled, says the computer all of a sudden.
Our circumstances unfortunately have not changed at all in this time, so my position is that I'd like to continue to make repayments as before, capped at 10%.
Computer say 'no'.
It seems ridiculous that the government gave us some protection from aggressive repayment schedules, but seemingly they can tear up that obligation by just blaming the computer.
That surely cannot be right? What are my options?
Thanks for your consideration.
I've recently had a demand for payment of £600 from the tax credit people - the supposed remains of an overpayment from a fair few years ago that we had been assured was paid in full (verbally).
We had been paying back the debt annually, capped at 10% but due to a computer error, our claim just stopped a few years ago. It re-newed itself but the claim is thought to be no longer continuous now, so the 'previous' claim must be settled, says the computer all of a sudden.
Our circumstances unfortunately have not changed at all in this time, so my position is that I'd like to continue to make repayments as before, capped at 10%.
Computer say 'no'.
It seems ridiculous that the government gave us some protection from aggressive repayment schedules, but seemingly they can tear up that obligation by just blaming the computer.
That surely cannot be right? What are my options?
Thanks for your consideration.