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Confusion over JSA

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I'd like a bit of advice on claiming JSA. My sons girlfriend, who lives with us in the family home has been told that as she lives with my son, even though its in our house, he is expected to support her and she cannot claim.
I was under the impression that JSA had nothing to do with that, and she is not my sons dependent, so why is she being told that?
My son has a 20 hour a week contract, so we have to subsidise him in any case, he's 29 for Gods sake!! Both of them have just finished a 3 year degree in Education studies and are hoping to start again on a teacher training course in September.
My son has worked part time through his degree course, subsidised by us, and his girlfriend moved in as it was easier with them both studying. She had a few zero hours contracts and a Xmas temp job, and paid us keep from this or her student grant.
Is this correct?

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