HI, i'm new here. Wondering if anyone can offer any advice becuase im going out of my mind. I received my renewals pack in early april (which was alot earlier than usual). I completed renewal over phone and that was that. About a week later i received a provisional award notice (which again was strange) as normally when i have done my declaration i receive my award notice for the following tax year. Anyway thought no more about it until 7th May when I received a letter from the compliance team in Blackpool asking for proof of childcare costs and disputing my payments. Now i DO pay child are costs but my child does only attend in term time but did not avergae it out becuase i did not realise this is what i am suppose to do. So as requested anyway I sent off all the information they had requested on saturday 11th May. Since then I have seen or heard nothing. I am ready for tearing my hair out. The most annoying thing is they give you a number to contact them but you cannot have a direct conversation with anyone, you just have to leave your details and someone will apparently contact you back within 2 days. I must say i have left numerous messages pleading for someone to contact me but nothing. It has now been 6 weeks since i sent the info and still got nothing. I have contacted HMRC and they cannot do anything because a different department is dealing with it. I am still receiving payments but know im being overpaid probably my fault for not realising i know but just wish they would sort it. Sorry for rambling. Has anyone else experienced this. Thanks
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