Recently I've had to open a JSA claim..I opened up on the 20/05/13 online and missed their call so I rang them back Thursday..was on hold for 45 minutes and didn't manage to get through to anyone. Friday I got though to them and they booked me in for the following Tuesday 28/05/13 at my local job centre. On the same day literally 15 minutes after ended the call to JSA..I get a phonecall from my local jobcentre saying the documents from the JSA they've recieved have come through as a blank document, so i have to restart my claim all again. Today I went to the JSA centre and they've got down my claim started from the 20th but theyve remade me fill in a paper application. When I asked them when I will be paid, they told me paper applications can take upto a month and are longer. So it probably won't be until my second JSA sign on date on the 20th June. That's pretty much a month for the original date. I won't have any money for a month and really this is down to their error.
When I took this up with the advisor she just said i could apply for a loan..but that didn't seem helpful as i don't intend to stay on JSA and today alone I've applied for 25 jobs through various sites.
What rights do I have and can I do anything??
When I took this up with the advisor she just said i could apply for a loan..but that didn't seem helpful as i don't intend to stay on JSA and today alone I've applied for 25 jobs through various sites.
What rights do I have and can I do anything??