I am absolutely livid with HMRC's incompetent service. Today I received notification from my ex husband that he had received my Tax Credit award summary for April 2012 - April 2013. I separated/divorced him nearly 7 years ago. Up until this point in time I have always received the tax credit awards to my home address.
I have phoned the HRMC to find an explanation for the clear administration error. The ironic thing is, that in order to speak to someone I had to go through a series of security checks, which included providing 'my' address - however I failed this part of the checks because somehow it had my ex husbands address!
Thankfully the call centre operator changed the address back to mine. She spoke to a manager but neither of them have been able to provide me with an explanation as to why the address change was made. They cannot see any record of the change being made.
Furthermore, about 2 months ago my housing benefits was stopped because apparently they had received notification that I no longer lived at my address (although they sent the notification to my address!! DUH!). It turned out that they had my ex's address on their system. I then had to prove I lived here (the same house I have lived in for the past 4 years).
I do not want my ex husband knowing what I get paid and how much tax credit I get as it's none of his business. I'm mortified No amount of apology can undo this breech of confidentiality.
I'm writing a letter of complaint to HMRC but is there any more I can do? Anyone else I can go to?
I have phoned the HRMC to find an explanation for the clear administration error. The ironic thing is, that in order to speak to someone I had to go through a series of security checks, which included providing 'my' address - however I failed this part of the checks because somehow it had my ex husbands address!
Thankfully the call centre operator changed the address back to mine. She spoke to a manager but neither of them have been able to provide me with an explanation as to why the address change was made. They cannot see any record of the change being made.
Furthermore, about 2 months ago my housing benefits was stopped because apparently they had received notification that I no longer lived at my address (although they sent the notification to my address!! DUH!). It turned out that they had my ex's address on their system. I then had to prove I lived here (the same house I have lived in for the past 4 years).
I do not want my ex husband knowing what I get paid and how much tax credit I get as it's none of his business. I'm mortified No amount of apology can undo this breech of confidentiality.
I'm writing a letter of complaint to HMRC but is there any more I can do? Anyone else I can go to?