I had a customer complience interview today. I'm a single mum on IS. I didn't know what it was about beforehand as I just thought it was a standard check to see that I'm not earning any extra income etc. I was a bit shocked to find out someone has reported me saying I am living with a partner, which is not true as I am living with my parents.
I was so shocked that I stupidly didn't ask the person any questions and I'm just wondering what happens next after the statement? Also, should I have asked where the complaint came from (I know they can say explicitly). I'm just suddenly worried because I didn't really question anything!
I was so shocked that I stupidly didn't ask the person any questions and I'm just wondering what happens next after the statement? Also, should I have asked where the complaint came from (I know they can say explicitly). I'm just suddenly worried because I didn't really question anything!