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No money-please help

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Hello,
could someone please help with a problem my son is having.He was on CB ESA,6 weeks ago his payment didn't go into his bank and when he phoned about this he was told that he had been on the benefit for 12 months and had been sent a form to apply for IR ESA,he never got the form but of course the DWP won't accept that,he then filled the form out and took it to the Jobcentre,he waited while they faxed it through to the relevant department,he was told as he has no other income or savings that they would speed his claim up and it should be sorted within a few days,6 weeks later and he has still not had a penny,he has explained to them that his flat has gas and electric meters but as he has no money to top them up he has no means of heating,having a wash or cooking apart from all his other bills mounting up.Today he was told that the reason for the delay is that the person who faxed the application form did not attach a note explaining what it was for,my son asked to see a manager who told him that was rubbish as the form itself gives all the details needed,even though he has had no money for 6 weeks they told him they cannot give him any help,I am trying my best to help out but I am on benefits myself,he just doesn't know where to turn to next so any advice would be much appreciated.

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