Good afternoon all.
I had a rather confusing experience last week.I received confirmation of receipt of my fit note from DWP via text (as per usual) and within a couple of seconds an unusual purple icon popped up on the screen of my phone.
I opened it and it was a message from DWP sent via Facebook messenger. It was the chat head icon that had popped up on my phone. The message was exactly the same as the text I received and also contained all the messages the DWP had ever sent me via text.
Is this standard? Are the DWP using Facebook messenger to send messages now? I have a fairly common name so I'm not sure how they even found the correct profile to message me. I'm very confused about this whole thing.
Can anyone shed any light on this?
I had a rather confusing experience last week.I received confirmation of receipt of my fit note from DWP via text (as per usual) and within a couple of seconds an unusual purple icon popped up on the screen of my phone.
I opened it and it was a message from DWP sent via Facebook messenger. It was the chat head icon that had popped up on my phone. The message was exactly the same as the text I received and also contained all the messages the DWP had ever sent me via text.
Is this standard? Are the DWP using Facebook messenger to send messages now? I have a fairly common name so I'm not sure how they even found the correct profile to message me. I'm very confused about this whole thing.
Can anyone shed any light on this?