The poor lady that answered the call hadn't heard of an ESA50, can't believe they put them on the phones with so little knowledge.
Anyway having explained the ESA process to her she went off to ask her manager but sadly I don't have confidence in her answers so thought I'd ask here.
My daugther has been on ESA assessment since 2 Nov, the ESA50 was sent 17 December, and so far we've heard nothing else. Is that normal and should we just be patient?
We're taking her on holiday in April and I wanted them to know. She said that was fine but to ring them two weeks before as the lady said "so much can go wrong before you go away" (???). So I said I'd ring back next week and asked her to make a note on her system and left it at that. So what is the procedure for taking a holiday on assignment ESA?
Many thanks
Anyway having explained the ESA process to her she went off to ask her manager but sadly I don't have confidence in her answers so thought I'd ask here.
My daugther has been on ESA assessment since 2 Nov, the ESA50 was sent 17 December, and so far we've heard nothing else. Is that normal and should we just be patient?
We're taking her on holiday in April and I wanted them to know. She said that was fine but to ring them two weeks before as the lady said "so much can go wrong before you go away" (???). So I said I'd ring back next week and asked her to make a note on her system and left it at that. So what is the procedure for taking a holiday on assignment ESA?
Many thanks