I hope someone can help with my query…
The child tax credit people removed some of my details from the system and this resulted in an overpayment. They asked for the money back and we put in an appeal as it was their mistake. The appeal was turned down on the basis that it was our responsibility to informthem of their mistake i.e. it would have been obvious (as we are all experts in how the system works) from the confirmation letter that they had made a mistake and we should have phoned them.
The overpayment only came to light when we sent in the end of year return.
It seems like they can just absolve themselves of any responsibility here and put all the blame on us.
So, are they correct in saying that it’s our fault due to us not informing them straight away of their mistake…we didn’t know they’d made a mistake until the end of year confirmation forms went in and they said we needed to pay money back.
Is it their responsibility as, and without our knowledge or agreement, they made then change to the system that caused the error. The change was made when we contacted them regarding a totally different matter.
Or, and what we put them, that there is right and wrong on both sides so we should agree something in the middle i.e. we don’t have to pay it all back.
Cheers
The child tax credit people removed some of my details from the system and this resulted in an overpayment. They asked for the money back and we put in an appeal as it was their mistake. The appeal was turned down on the basis that it was our responsibility to informthem of their mistake i.e. it would have been obvious (as we are all experts in how the system works) from the confirmation letter that they had made a mistake and we should have phoned them.
The overpayment only came to light when we sent in the end of year return.
It seems like they can just absolve themselves of any responsibility here and put all the blame on us.
So, are they correct in saying that it’s our fault due to us not informing them straight away of their mistake…we didn’t know they’d made a mistake until the end of year confirmation forms went in and they said we needed to pay money back.
Is it their responsibility as, and without our knowledge or agreement, they made then change to the system that caused the error. The change was made when we contacted them regarding a totally different matter.
Or, and what we put them, that there is right and wrong on both sides so we should agree something in the middle i.e. we don’t have to pay it all back.
Cheers