This is more of a rant than anything.
I was signed off sick from work in December, work are paying SSP and in my January wage paid £200 as they made deductions. I applied for LHA online on 28th January and went in a few days later to the council office with my evidence.
The copy I have of my tenancy agreement is not signed by the landlords agent and doesn't have the landlords name and address on it so the council won't accept it. I came home, phoned the agency and asked them to provide me with a copy of their copy of the agreement so that I could give it to the council. Instead the agency took it upon themselves to email the council my landlords details and give them an unsigned copy of the agreement!
When I called the council they would t accept that either (funnily enough) so they told me that they won't pay LHA as my claim is almost out of time and the agency haven't confirmed that I am liable to pay rent.
When I called the agency and told them not to expect any rent until they got the correct documents to the council they said they don't have a signed copy of our lease!
What am I supposed to do here? We definitely signed a copy, I'm wheelchair bound and their office is beyond hard to get to and I need this done but they are sitting on their bottoms doing nothing about it. Meanwhile the council is happy that they don't need to provide £80/week that their calculator thinks I should be entitled to.
I was signed off sick from work in December, work are paying SSP and in my January wage paid £200 as they made deductions. I applied for LHA online on 28th January and went in a few days later to the council office with my evidence.
The copy I have of my tenancy agreement is not signed by the landlords agent and doesn't have the landlords name and address on it so the council won't accept it. I came home, phoned the agency and asked them to provide me with a copy of their copy of the agreement so that I could give it to the council. Instead the agency took it upon themselves to email the council my landlords details and give them an unsigned copy of the agreement!
When I called the council they would t accept that either (funnily enough) so they told me that they won't pay LHA as my claim is almost out of time and the agency haven't confirmed that I am liable to pay rent.
When I called the agency and told them not to expect any rent until they got the correct documents to the council they said they don't have a signed copy of our lease!
What am I supposed to do here? We definitely signed a copy, I'm wheelchair bound and their office is beyond hard to get to and I need this done but they are sitting on their bottoms doing nothing about it. Meanwhile the council is happy that they don't need to provide £80/week that their calculator thinks I should be entitled to.