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DWP has shredded my Birth Certificate

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Hi guys, I made a successful claim for PIP in july of last year, during the course of which I sent off my certificate and divorce papers. I requested that they be returned to me and have been told that they can only send copies as the originals have been shredded!
Has this happened to anyone else and how do I raise a formal complaint as the call-centre staff will not assit?

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