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Mother Housing benefit suspended

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My Mums housing benefit has been suspended due to DWP saying she has a private pension being paid that hasnt been declared when the original paper work was completed.
She has only been in sheltered accomodation for 6 months and when she applied she provided bank statements showing her only income was her state pension and little savings.
We have asked her if she has another pension she has no idea of from who or where it is being paid or aware of any bank acc with her ex
She had been living with a ex partner in a abusive relationship and is 70 years old.

What is the best way to try and track this pension and who or where it is being paid as the DWP want to see the details of this to resume or cancel housing benefit.

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